Refund & Chargeback Policy

PlatCore Technologies Private Limited strives to deliver reliable and seamless digital infrastructure solutions to all users. Refunds are generally not provided once a transaction is completed, except in the following cases:

• •If a customer's account is accidentally debited multiple times due to a technical issue, or debited with an incorrect excess amount in a single transaction, the excess amount will be refunded after proper verification.
• •If a transaction is charged but fails to reflect successfully due to a system error or technical failure, the full amount will be refunded to the customer.

To initiate a refund request, the customer must submit a formal application including the transaction reference number and any original proof of payment. Requests should be directed to:

Upon receipt of a valid refund request, our team will manually verify the details. If approved, the applicable amount will be refunded via electronic transfer to the original payment source. Refunds, once processed, may take 3 to 21 business days to reflect, depending on the customer's bank.

A chargeback refers to a transaction that is disputed and may be reversed for any of the following reasons:

• •The service or digital product delivered was not as expected, incomplete, or failed to meet agreed terms.
• •The transaction was declined or reversed by the acquiring bank.
• •Any unauthorized transaction arising due to potential security breaches or misuse.
• •Transactions that were unsuccessful but still reflected as debited.

Due to the real-time nature of our service infrastructure, initiated transactions typically cannot be reversed. In case a customer wishes to request a reversal or raise a chargeback, they must contact their issuing bank and notify PlatCore immediately with all relevant documentation.

PlatCore may facilitate resolution between the concerned parties. If no satisfactory resolution is reached, PlatCore reserves the right to credit the disputed amount back to the initiating party. This may include adjustments from the recipient's balance or account.

PlatCore will only process chargebacks upon receipt of reversal amounts from acquiring partners or financial institutions. PlatCore shall not be liable for any disputes, penalties, or losses unless the same has been received and acknowledged through official channels.